TERMS AND CONDITION:

1. Definitions

• “We”/“the Sole Trader” means “Complete Deep Cleaning Services TEAM”.
• “You” means the person, (or firm or corporate body together with any subsidiary or associated Agency as defined by the Companies Act 1985) to whom the cleaning services are supplied by the Cleaner.
• “Cleaner” and “Cleaning Personnel” means the provider of cleaning services under this contract.
• “Cleaning Visit” means the visit to the address, where the service is to be performed by the Cleaner and/or Cleaning Personnel, in order to both carry out and complete the Service.
• “Website” means the Complete Deep Cleaning Website: www.cdcleaning.co.uk.

2. General

• 2.1 This agreement shall be governed by the laws of England and Wales. Any English or Welsh court shall have exclusive jurisdiction to adjudicate any dispute which may arise out of any provision of this agreement.
• 2.2 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision. The parties agree, that in any event, the remainder of the agreement shall continue in effect.

3. Parties

• 3.1 “Complete Deep Cleaning services” acts as Introducer between You, the person to whom the cleaning services are supplied the Cleaner and/or Cleaning Personnel, the provider of cleaning services under this contract.
• 3.2 We act as a professional team of cleaners providing the cleaning services to you.
• 3.3 “Complete Deep Cleaning team” is responsible and capable of performing the tasks as stipulated on your booking and for ensuring the “cleaning team” are legally eligible to work.
• 3.4 “Complete Deep Cleaning team” will process your request and provide a suitable member of the team.
• 3.5 When booking a cleaning service, You are obliged to provide details of name, address, telephone, email and payment details. When the cleaning service is booked, You are deemed to accept these Terms and Conditions unless You or Us, have stated otherwise in writing.
• 3.6 By booking any of the services offered by “Complete Deep Cleaning service”, either through our website’s booking form, e-mail, or telephone phone, You agree to be bound to these Terms and Conditions. Any part of these Terms and Conditions may be changed from time to time and notice of the current Terms and Conditions will appear as published on our website.
• 3.7 You are advised to read our full Terms and Conditions, before entering into this agreement. By proceeding with your booking, you are deemed to accept these standard terms and conditions in full.
• 3.8 On acceptance of your booking and upon “Complete Deep Cleaning Services” confirming the introduction of a suitable Cleaner to you, a contract will come into existence. This contract is between You, the team of cleaner/cleaner on the terms set out herein. The contract is not between You and Complete Deep Cleaning Services. and all rights, responsibilities and liability for the provision of services required under this contract, rest solely between You and the team cleaner, the parties to this Agreement.
• 3.9 “Complete Deep Cleaning Services” is responsible for receiving Your booking and introducing you to suitable Cleaning Personnel. Where “Complete Deep Cleaning Services” has breached this duty, “Complete Deep Cleaning Services” accepts liability for reasonably foreseeable loss or damage suffered as a result.

4. Responsibilities

• 4.1 The “Complete Deep Cleaning Services” aims to provide reliable, trustworthy and efficient Cleaners who perform the work specified by You in a professional manner.
• 4.2 You must allow the Cleaner team access to the service address, hot water and power. If the Cleaner arrives at the service address and is unable to access the property and/or there is no hot water and power to enable cleaning, You will be liable for the full cost of the cleaning visit. All fragile and breakable items should be secured or removed.

5. Regular Cleaning

• 5.1 You are responsible for supplying all appropriate cleaning materials and equipment in full working order in addition to making arrangements for access to the service address.
• 5.2 “Complete Deep Cleaning Services” is responsible for instructing the Cleaner on safe use of any equipment.
• 5.3 You are required to check the quality of the cleaning work immediately after completion. In the event that You are not satisfied with the standard of work, You should contact the Agency within 48 hours of the completion of the service. Unless good reason is given for late notification, “Complete Deep Cleaning Services” will not consider any complaints made after the period of 48 hours has elapsed.
• 5.4 “Complete Deep Cleaning Services” is responsible or liable for the actual services provided by the Cleaner. Notwithstanding this, “Complete Deep Cleaning Services” agrees to help resolve any issues as far as possible.
• 5.5 In the event, you give keys to the Cleaning, team “Complete Deep Cleaning Services team” will not take any responsibility for loss of keys, locks damages, keys return and/or anything related to. It is the responsibility of both You and the Cleaner team to manage handovers of the keys if the Cleaner is on holiday/not able to attend.

6. Carpet Cleaning

• 6.1 There will be a minimum charge of £110 for this service. “Complete Deep Cleaning Services” will not be responsible for failing to remove old stains that cannot be removed during normal carpet cleaning methods.
• 6.2 “Complete Deep Cleaning team will ensure that the Cleaner uses appropriate equipment and detergents and ensure that all reasonable endeavours are used, to remove stains.

7. Oven Cleaning

• 7.1 The Cleaning team will supply detergents and equipment. The inside of the oven will be deep cleaned using non-caustic products. The glass will be pre-cleaned with care.
• 7.2 Cleaning of the hob and extractor should be additionally requested, if this is required.

8. After Builders Cleaning

• 8.1 The Cleaner will supply detergents, equipment and an appropriate number of additional Cleaners. The number of Cleaners in attendance will be agreed with You.
• 8.2 Any rubbish / small debris left over from building work will be removed.
• 8.3 All floors and carpets will be professionally cleaned to remove dust, dirt and markings left by paint or plaster.
• 8.4 All windows, sills and window frames will be professionally cleaned.
• 8.5 All skirting boards, wainscoting, doors, doorframes, fixtures and fittings will be deep cleaned.
• 8.6 All rooms (including bathrooms and toilets) will be deep cleaned and descaled as appropriate, including cleaning of shelves and cupboards, inside and out.

9. End of Tenancy Cleaning

• 9.1 The Cleaner will supply detergents, equipment and an appropriate number of Cleaners, to be agreed with You.
• 9.2 Professional cleaning of all the rooms, including surfaces, cupboards, tops of cupboards, inside cupboards, skirting boards, shelves, drawers, doors, doorframes and window frames.
• 9.3 All floors and carpets will be professionally cleaned.
• 9.4 All rooms (including bathrooms and toilets) will be deep cleaned and descaled as appropriate, including cleaning of shelves and cupboards.
• 9.5 You confirm and agree that for End of Tenancy Cleaning, After Builders Cleaning and Spring Cleaning, services, the actual price will depend on the size and the state of the property.
• 9.6 The hours are given as an approximate for guidance purposes only. For above mentioned services the charge is not per hour.

10. Payment of Charges

• 10.1 The charges for the cleaning visit are to be paid to the “Complete Deep Cleaning Services” directly on the day of service or by bank transfer.
• 10.2 For all commercial cleaning You must pay to the “Complete Deep Cleaning Services” bank account.
• 10.3 Any accounts in arrears due to cheques being returned or insufficient funds being available to complete a standing order will be subject to a £20 administration fee in addition to the outstanding balance.

11. Replacement

• 11.1 If the Cleaner is unable to perform the cleaning service due to sickness or holidays, and if You wish a replacement Cleaner to attend, “Complete Deep Cleaning Services” will use all reasonable endeavours, to provide, a replacement Cleaner within two working days, of being notified of this requirement.
• 11.2 In some circumstances, will be unable to provide a guarantee of the same, if operationally, to do so, would be outside our control.

12. Changes to Agreed Terms

• 12.1 You agree never to enter into any financial or private arrangements with the Cleaner other than those agreed by the “Complete Deep Cleaning Services”. Any requests for additional services or hours must be arranged and agreed by “Complete Deep Cleaning Services”.
• 12.2 Any contractual terms and conditions which seek to vary, or have the effect of a variation of these contractual terms buy You and/or the Cleaner, will be deemed null and void and unenforceable.
• 12.3 You may not rely on any promises or claims written or verbally made by a Cleaner to the extent that they purport to bind “Complete Deep Cleaning Services” any additional or supplementary terms and conditions of this Agreement.
• 12.4 Unless otherwise agreed in writing by a director of the “Complete Deep Cleaning Services team”, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by either You and/or the Cleaner.
• 12.5 You are allowed to introduced “Complete Deep Cleaning Services team/cleaners” to family, friends or acquaintances with the intention of providing further work for the Cleaner. You do not need authorisation or permission to do so.

13. Cancellations

• 13.1 You may cancel / reschedule a cleaning visit by giving at least 24 hours, notice by telephone and confirming in writing (email is acceptable). In the event of failure to provide the appropriate notice, you confirm and agree to pay the charges equivalent to the hourly rate agreed (1 hour) or equivalent to the initial payment to secure the booking.
• 13.2 In the event, You wish to stop the service permanently, one week’s notice is required in writing. If You fails to do this, a cancellation fee of £30.00 will be charged. Notice can only be given on weekdays between 9am and 5pm or on Saturdays between 9am and 4pm. Any notice given on Sundays will not be accepted.
• 13.3 If You cancel the service permanently and require keys to be returned, £10 excl. VAT will be charged to cover the cost of Special Delivery post directly by the team cleaner.
• 13.4 It is Your responsibility to cancel any Standing Order. Non cancelled Standing Orders will be subject to a £20 administration fee in the event they need to be refunded.

14. Continuation following Cancellation

• 14.1 By entering into a service agreement with “Complete Deep Cleaning Services” You agree that after the termination of the cleaning service you can still hire or use services provided by a present or past Cleaner introduced to You by “Complete Deep Cleaning Services”.
• 14.2 In the event You cancelled a service you are welcome to reuse “Complete Deep Cleaning Services” in the near future.
• 14.3 You agree to pay the Agency, with 7 days, from any event, under 14.2, an amount of £1,000 in lieu of all and any the referral fees, that should have been payable.
• 14.4 You confirm and agree that such fee to “Complete Deep Cleaning Services”, is reasonable, in order to cover loss of earnings, business goodwill, recruitment and training costs, incurred by the Agency.

15. Complaints and Claims

• 15.1 If You encounter a problem or the Service falls short of Your expectations, we will, at our discretion, do our best to resolve the issue. As appropriate, “Complete Deep will use its best endeavours to rearrange the Service or issue a refund, credit note or completion of the job to Your satisfaction.
• 15.2 In the event of a complaint being upheld, You will allow “Complete Deep Cleaning Services” to send a Cleaner back to Your property to complete the work to Your satisfaction. “Complete Deep Cleaning Services” will not usually refund any payment to You in lieu of the Cleaner being permitted to return to the property to complete the job.
• 15.3 The services booked by You are the responsibility of the Cleaning, team who provides them. “Complete Deep Cleaning Services” is not responsible or liable for the services provided by the Cleaning, team. Notwithstanding this “Complete Deep Cleaning Services” agrees to help resolve any issues as far as possible. The Complaints and Claims policy set out below applies to all the Services detailed in these Terms and Conditions.
• 15.4 You accept and understand that, poor service, breakages/damage and / or theft must be reported within 24 hours from the service date.
• 15.5 In the event, You, are dissatisfied with the service provided by a particular Cleaner, You, may request that “Complete Deep Cleaning Services”, allocate a new Cleaner.
• 15.6 Please note that additional charges for Congestion Charge and Parking may apply (if applicable).
• 15.7 Please be advised that we neither wash nor clean painted walls.
• 15.8 Also our end of tenancy cleaning service doesn’t include cleaning the property’s exterior like gardens and garages or balconies.
• 15.9 End of tenancy cleaning requires your property to be completely empty before our crew moves in to clean it. The reason being it can prevent the professional cleaning.
• 15.10 In case it is impossible your Flat/House to be emptied please ensure that you store your possessions together in room/corner. The refrigerator will have to be defrosted before we arrive. Our, service guarantee is valid for 7 days after the cleaning is done.
• 15.11 “Complete Deep Cleaning Services” is not liable for any damage howsoever caused, and any claim for loss or damage, should be made against the Cleaning, team insurance in the first instance.
• 15.12 “Complete Deep Cleaning Services” is responsible for providing Cleaners who are capable of performing the task at hand and who are legally eligible to work. Where “Complete Deep Cleaning Services” has been negligent and/or breached this obligation, “Complete Deep Cleaning Services” will be liable for such reasonable loss or damage suffered as a result.
• 15.13 “Complete Deep Cleaning Services” liability is limited to the extent that it expressly will not accept any losses howsoever arising, which may relate to either Your business, or to any loss of personal opportunity, be it financial or otherwise, even if such losses were reasonably foreseeable.
• 15.14 These losses may include, but are not limited to, loss of any business or personal income or revenue; loss of business or loss of an opportunity; loss of profits; loss of anticipated savings; loss of data; loss of management time or personal time.
• 15.15 Notwithstanding, any of the stated provisions, in the event that any liability is attributed to “Complete Deep Cleaning Services” arising from or in connection with these terms, whether arising on contract, tort (including negligence) or otherwise, such sum, shall not exceed £5,000 (Five Thousand Pounds).
• 15.16 Both parties accept that the limitations and exclusions set out in this Agreement are reasonable having regard to all the circumstances.

16. Miscellaneous

• 16.1 If any part of this Agreement is found to be unreasonable, invalid or unlawful under any enactment or rule of law the Court shall have the power to strike out or override that part whether it be an entire clause or clauses or some part or parts thereof and enforce this Agreement as if the offending part or parts had not been included.
• 16.2 Nothing in this Agreement shall give, directly or indirectly, any third party any enforceable benefit or any right of action against Distilled and such third parties shall not be entitled to enforce any term of this Agreement against Distilled.
• 16.3 Neither party may assign the benefit of all or part of this Agreement without the prior written consent of the other party which shall not be unreasonably delayed or withheld.
• 16.4 This Agreement constitutes the entire Agreement between the parties. Other than as expressly stated otherwise in this Agreement neither party shall be under any liability for any representations made prior to or during the operation of this Agreement.
• 16.5 This Agreement shall be governed and construed in accordance with the Laws of England and shall be subject to the exclusive jurisdiction of the Courts of England.

Edited: April 2026